19 - 20 March, 2019 | Hilton London Olympia , London, United Kingdom

Conference Day One - Tuesday 19th March 2019

8:30 am - 9:00 am Registration & Networking Coffee

9:00 am - 9:10 am Chairperson’s Opening Remarks and Conference Close

9:10 am - 9:50 am Future of Mobility and Risk Management - Role of Distributed Ledger Technology (DLT) and Machine Intelligence

  • Cornerstones of future of Mobility
  • DLT-driven trusted machine intelligence in the next frontier of Mobility
  • Amplified role of re/insurance in the shifting landscape of Mobility Risk Management
Jags Rao, Director – Swiss Re, Co-lead Distributed Ledger Technology at Swiss Re

Jags Rao

Director – Swiss Re, Co-lead Distributed Ledger Technology
Swiss Re

9:50 am - 10:30 am Automating the Machine Learning Process to Improve Speed, Accuracy and Efficiency

  • Organisational assessment to determine key business problems that need solving: Planning and prioritising key ML opportunities
  • Understanding how automating ML can drive positive change across different business units and functions: CX, Claims, Pricing, Underwriting and Fraud
  • From pilot projects to full scale deployment: Scaling projects at speed
  • Case studies: Demonstrating value across the insurance sector
Neal Silbert, General Manager, Insurance at DataRobot

Neal Silbert

General Manager, Insurance

10:30 am - 11:00 am Morning Coffee and Networking Break

11:00 am - 11:40 am Beyond Property Ownership: The Future of Insurance Billing by Experience Providers

  • Understanding the importance of experience rather than ownership
  • Exploring new business models emerging within the digital era
  • Insurance position in ecosystems as well as intelligently  embedding insurance as a part of experience assurance
  • The importance of collaborating with new vendors that are developing new digital economy products
Marijo Volarević, Director (CDO), Digital Strategy and Development Sector at Croatia Insurance Company

Marijo Volarević

Director (CDO), Digital Strategy and Development Sector
Croatia Insurance Company

11:40 am - 12:20 pm Panel Discussion: Preparing for Intelligent Automation Era: Ethical Use of Technology within the Insurance Sector

  • Where are we now, and where is the industry headed: Current and future technology
  • What are the ethical and moral considerations of using intelligent automation technology?
  • How can the industry ensure they are putting ethical principles into practice? 
  • The importance of transparency, accountability and responsibility
Hiek Van Der Scheer, Chief Analytics Officer at Aegon

Hiek Van Der Scheer

Chief Analytics Officer

Kristina Grönvall, AI Strategist and Project Manager, AI Strategy & Acceleration at Nordea

Kristina Grönvall

AI Strategist and Project Manager, AI Strategy & Acceleration

Paola Scarabotto, Insurance Expert at Data Orienteering

Paola Scarabotto

Insurance Expert
Data Orienteering

12:20 pm - 12:50 pm Cognitive Intelligence: Enhancing CX by Leveraging Speech Analytics & Virtual Assistant Technology

  • Cognitive technology overview: Real time process guidance and resolution through analytics and automation
  • Integration: A business case illustrating the integration of Robotic Assistant tech and Advanced Speech Analytics, driving up customer retention
  • Snap shot of successes realised within the insurance sector  

Chris Thomas, RPA Solution Specialist at NICE

Chris Thomas

RPA Solution Specialist

12:50 pm - 1:50 pm Lunch and Networking Break

1:50 pm - 2:30 pm Change Management Strategies: Creating a Data-Driven Enterprise at Scale and Speed

  • Outlining the unique characteristics new technology will bring and managing the risk and resistance to change
  • Assessing the organisation to determine who, how many and how people will be affected
  • Creating the change management strategy: Team structure, sponsor model, special tactics and risk assessment
  • Finding the balance between changing mind-sets, technological change and standardisation
  • Establishing strategic partnerships between departments, employees and stakeholders
  • Implementing the change management methodology and leading organisational change
Hiek Van Der Scheer, Chief Analytics Officer at Aegon

Hiek Van Der Scheer

Chief Analytics Officer

2:30 pm - 3:00 pm Applying AI Technology and Analytics to Improve Fraud Prevention and Detection

  • Describing how advanced machine learning analytics can greatly reduce fraud, improve customer experience and  rive competitive edge
  • Creating and utilising insights to improve predictions to flag suspicious claims, other fraudulent activity and manage risk
  • Using AI and machine learning to improve speed and accuracy of  data-driven decisions: Automating tasks to free up valuable resources
  • Choosing the right solutions: Exploring the vendor landscape  how to integrate these  technologies to work in harmony with legacy systems 
Adele Sumner, Head of Counter Fraud & Financial Crime at RSA

Adele Sumner

Head of Counter Fraud & Financial Crime

3:10 pm - 3:40 pm Afternoon Coffee and Networking Break

3:40 pm - 4:20 pm Building a Foundation for Advanced Analytics

  • Understanding customer needs: Establishing the "why" & "what" before jumping into "how"
  • Balancing commercial objectives and customer need: CX, business performance, cost reduction etc.
  • Establishing the catalyst for change: Embedding a culture of experimentation
  • Building the benefits case: Securing leadership buy-in and proving ROI 
  • Driving advanced analytics transformation: Leadership, strategy, team, architecture and implementation
Deepak Nagappan Anitha, Analytics Solutions Manager at Direct Line Group Digital

Deepak Nagappan Anitha

Analytics Solutions Manager
Direct Line Group Digital

4:20 pm - 5:00 pm Adopting an AI-First Product Approach in the Enterprise

  • How to achieve a data-driven business culture and benefit from it: Creating certainty and optimism about making big decisions
  • Developing the right team and expertise  to build AI-First products which combine machine learning, computer vision and natural language processing 
  • Articulating the benefits of utilising quality data to enrich decision making, create better user experiences and drive competitive edge 
Nils Mork-Ulnes, Head of Strategy, Science at AIG

Nils Mork-Ulnes

Head of Strategy, Science

4:50 pm - 5:00 pm Closing Remarks from the Conference Chair and End of Conference Day One

5:10 pm - 6:10 pm Networking Drinks Reception