As global customer markets rapidly become more sophisticated and accustomed to utilizing cognitive technology in their everyday lives, the customer of tomorrow will not only expect smarter and faster service delivery, but highly intelligent and personalized self-service options will soon become a necessity. As such, enterprises world-wide are under pressure to advance their business operations to keep up with this market trend.
Performance and consistency in business can only be created with innovation and inspiration. TransUnion recently worked with us to produce a tremendous Nexidia Analytics success story, where they worked first to meet the Four V's of Big Data, but then they challenged NICE Nexidia to meet the same criteria from the standpoint of data analysis.
In this ebook we interview a selection of industry experts familiar with the technology to gain insight into the lessons learnt from their experiences with machine learning.