12 - 13 February, 2020
| Novotel Singapore on Stevens, Singapore, Singapore
Conference Day 1
8:00 am - 8:50 am
Morning Refreshment and Registration
8:50 am - 9:00 am
Opening Remarks from Chairperson
Wilson Ang -
Director - Digital Services Lab,
Infocomm Media Development Authority of Singapore
Wilson Ang
Director - Digital Services LabInfocomm Media Development Authority of Singapore
INTEGRATING AUTOMATION WITH COGNITIVE TECHNOLOGIES
9:00 am - 9:40 am
Panel: Optimising Your AI Journey - Lessons Learnt
Dr. Sigrid Rouam -
Global Director, Data Analytics and Data Science, Transaction Banking,
Standard Chartered
Tang Ji Ching - Digital Lead, South East Asia, Food Solutions, Unilever
Kavan Sito - Regional Head of Customer Operations, Shopee
Daniel Lui - CIO and VP Operations, Pacific Healthcare (Thailand) Co., Ltd
In this session, we will discuss top six (6) mistakes many make along their AI journey and how companies overcame the obstacles and came out of the situation better equipped to continue their path to success. How can lessons learned be replicated in other industries.
We will discuss top two (2) mistakes in each stage of the journey below:
· Planning and Launching
· Evolving
· Maturing
Dr. Sigrid Rouam
Global Director, Data Analytics and Data Science, Transaction BankingStandard Chartered
9:40 am - 10:00 am
Enabling Your Business With Voice User Interfaces
Wilson Ang -
Director - Digital Services Lab,
Infocomm Media Development Authority of Singapore
Voice User Interfaces such as Alexa, Cortana, Google Assistant and Siri are changing the way people interact with devices. IMDA-Digital Services Lab technologies coupled with open-sourced and commercially available tools provide businesses with enabled Voice UI within weeks. The National Speech Corpus (NSC) - a national digital asset that helps to train speech engines to recognise local context like road names, people’s names and even food names - lies in the heart of such voice UI and speech applications.
· Highlight of NSC as a key building block in introducing speech applications and voice UI for businesses
· Sharing of complementary tools in getting started with Voice UI: Natural Speech and Transcription Technologies (NSTT) and integration with commercially available tools
· Illustration of NSC and NSTT through an example of a food ordering chatbot
Wilson Ang
Director - Digital Services LabInfocomm Media Development Authority of Singapore
10:00 am - 10:30 am
Shaping the Future of Work: Optimising Talent with AI & Robotics
Ronen Lamdan -
VP Sales APAC,
WorkFusion
· Understand how intelligent automation drives productivity by removing the mundane tasks
· How the future of work is here now and learn to leverage a smarter digital workforce
· Dive into intelligent automation stories from leading banks to get real examples on talent success
10:30 am - 10:50 am
Speed Networking Session
10:50 am - 11:20 am
Morning Refreshments and Networking Break
11:20 am - 11:50 am
Case Study: Prudential Assurance - Optimising the Power of Predictive Analytics to “Solve the Problem Before It Becomes a Problem”
Vince Kasten -
Head of Workflow Automation,
Prudential Corporation Asia
· How to effectively utilise predictive analytics to generate future insights
· How to understand patterns and generate predictive models to make proactive decisions
· Using different cognitive applications to effectively turn legacy data into actionable insights
11:50 am - 12:20 pm
Accelerate Business Innovation with AI, Machine Learning, and Analytics on HPE Container Platform
Andrew Farmer -
APAC Presales Lead,
HPE
With HPE’s acquisition of BlueData and MapR, HPE provides solutions to help companies increase agility and flexibility for the data science and development teams — to accelerate business innovation and deliver faster time-to-value.
· How to provide an as-a-service experience for AI, machine learning (ML), and advanced data analytics - either on-premises or in a hybrid cloud architecture
· Discover ways to spin up instant AI / ML and analytics environments using containers, powered by Kubernetes
· Learn how HPE container software platform can run enterprise workloads, while ensuring enterprise-class security and reducing costs
12:20 pm - 1:00 pm
Case Study: Leveraging Machine Learning to Enhance Operational Agility in Supply Chain - DHL’s Perspective
Timothy Kooi -
Head of Data Analytics,
DHL
· How to combine customer trends and supply chain analytics for effective demand planning
· Strategies in applying insights to strengthen response times, operational performance and cross-functional alignment
· Advancing demand planning capabilities to achieve corporate growth and business sustainability
1:00 pm - 2:00 pm
Networking Lunch
Interactive Roundtable Discussions
Striving for Customer Experience Excellence
2:00 pm - 3:20 pm ROUNDTABLE A: How AI Drives Product and Service Differentiation To Enhance Customer Experience Tang Ji Ching - Digital Lead, South East Asia, Food Solutions, Unilever· Acquiring in-depth understanding of customer behaviour & preferences with AI
· Leveraging machine learning to drive targeted marketing campaigns
· Optimising predictive analysis to advance proactive and hyper-personalisation engagement
Striving for Customer Experience Excellence
2:00 pm - 3:20 pm ROUNDTABLE B: Maintaining the Personal Touch – How can Humans and Machines Best Co-Exist Wilson Ang - Director - Digital Services Lab, Infocomm Media Development Authority of Singapore· How to combine technology and human ingenuity to modernise customer experience architecture
· How can humans and machines best co-exist without losing the human touch
· How to personalise customer experience with optimal mix of human and AI
Wilson Ang
Director - Digital Services LabInfocomm Media Development Authority of Singapore
Driving Business Intelligence
2:00 pm - 3:20 pm ROUNDTABLE C: Data-Driven Decision Making with Machine Learning Ravikumar Jeevarathinam - Vice President, Technology & Innovation – Global Technology Centre, Lloyd's Register· From big data to smart data: How companies utilise big data in predictive analytics
· Successfully incorporate modern machine learning techniques for data analytics, risk management and process improvement
· Selecting a scalable and flexible machine learning solution compatible with existing technology framework
Ravikumar Jeevarathinam
Vice President, Technology & Innovation – Global Technology CentreLloyd's Register
Driving Business Intelligence
2:00 pm - 3:20 pm ROUNDTABLE D: Driving Business Growth with Advanced Analytics Dr. Vishnu Nanduri - Head of Data Analytics (Non-Life) - Southeast Asia, Japan, Korea, and India, Munich RE· How to effectively translate data into powerful, actionable insights with AI
· Understanding patterns and generating predictive models to make proactive decisions
· Strategies in driving continued business growth and success through evidence-based strategies
Dr. Vishnu Nanduri
Head of Data Analytics (Non-Life) - Southeast Asia, Japan, Korea, and IndiaMunich RE
3:20 pm - 3:50 pm
Afternoon Refreshments & Networking Break
BOOSTING BUSINESS INTELLIGENCE WITH ANALYTICS
3:50 pm - 4:20 pm
Case Study: Harnessing Health Data and Analytics to Transform MOH’s Patient Care, Operations and Service Planning
Sutowo Wong -
Director, Analytics & Information Management,
Ministry of Health, Singapore
Unlocking the value of data requires more than just data science competencies. This case study will cover the key enablers required to harness the value of data and some real life examples of its application.
· Galvanising data scientists by enabling them with the right data access, data products and data education
· Sharpening the problem statements and focusing resources on impactful projects
· Applications of data analytics in the context of healthcare
· Understanding the importance of interoperability, generalisability, meaningful endpoints and provenance in AI solutions for healthcare
4:20 pm - 5:00 pm
Case Study: Bridging the Gap Between Data and Insights With Business Transformation Outcome
Dr. Vishnu Nanduri -
Head of Data Analytics (Non-Life) - Southeast Asia, Japan, Korea, and India,
Munich RE
· Understanding what’s next after data mining and data collection
· Turning data and insights into actionable outcomes for business value
· Integrating AI with other forms of technology for actionable outcomes
Dr. Vishnu Nanduri
Head of Data Analytics (Non-Life) - Southeast Asia, Japan, Korea, and IndiaMunich RE
5:00 pm - 5:00 pm
Chairperson’s Closing Remarks & End of Day One
Wilson Ang -
Director - Digital Services Lab,
Infocomm Media Development Authority of Singapore
Wilson Ang
Director - Digital Services LabInfocomm Media Development Authority of Singapore
