13 - 14 August, 2019 | Novotel Sydney on Darling Harbour, Sydney, NSW
Tamsin Greulich-Smith, Chief of Smart Health Leadership Centre at Institute of Systems & Science, National University of Singapore

Tamsin Greulich-Smith

Chief of Smart Health Leadership Centre
Institute of Systems & Science, National University of Singapore

Check out the incredible speaker line-up to see who will be joining Tamsin.

Download The Latest Agenda

Pre-Conference Workshops: Monday, 12 August 2019

Sunday, December 8th, 2019


As the nature of roles shift to fit in with the requirements of the business, it is important that organisations are set up to design their transformation for impact. Bringing over 20 years of international experience, Tamsin has provided training programs across the healthcare continuum, and focuses on digital leadership and health service transformation at the University of Singapore.

In this workshop, participants will learn how to:
  • Apply design thinking principles into your organisation to develop a deeper understanding of user needs and how to translate this into a viable strategy
  • Design training programs to train future data scientists, story tellers and engineers with transformational skills for a digital future
  • Scale and embed human-centric design into the organisation


Conference Day Two: Wednesday, 14 August 2019

Wednesday, August 14th, 2019

1:40 PM INTERNATIONAL CASE STUDY: Encouraging Self-Care and Rehabilitation in Senior Healthcare Patients With Voice- Activated Chatbot

The underlying issue that underpinned Tamsin’s research team at the ISS to focus on integrated care between patients and the community hospitals was the social isolation and recurring patient admissions. The pilot project began with placing Amazon Alexa, an AI device in their homes and links the patient’s care plan of the hospital, enabling care providers to have a shared view of the patient’s status without the need for 24-hour monitoring and care.

Tamsin will draw on her 20+ years of international experience in delivering change and transformational programmes as well as social innovation practices, to share her insights on improving the coordination of the care given and received within the healthcare sector:

  • Role of AI to nudge patient behaviour and selfcare to reduce the likeliness of re-admitting into the hospital
  • Addressing challenges around digital connectivity in the senior population and voice recognition capabilities in AI
  • Educating the public sector and citizens to improve understanding and engagement of emerging tools and technologies