Nicole Kyle

Managing Director & Co-founder Customer Management Practice

Nicole Kyle is Managing Director and co-founder of CMP Research. Nicole joined CMP in November 2021 from Gartner, where she spent eight years leading research and advisory. Nicole is known for her exceptional work in customer contact, workplace strategy, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise-level leadership teams. Prior to Gartner, Nicole was a journalist and still maintains the natural curiosity of journalism in her research.

Fun Fact: Nicole lived and worked in London for five years.