CMP Research helps customer contact leaders make informed decisions faster amid transformation. We deliver independent quantitative and qualitative research, data-driven analysis, advisory services and executive networking.
As a research and advisory service, we help customer contact executives navigate the future of work. We deliver independent quantitative and qualitative research, data-driven analysis, advisory services and executive networking. Among other priorities, we help clients improve employee experience, assess manager competency, benchmark flexibility and performance, transform career development, and optimize the self-service experience for the evolving customers with technology and process improvements.