Shruti Kakar

Digital transformation is never easy, and certainly never quick. But in the last year with COVID, the need to speed up, or jump into, digital transformation initiatives was front of mind all the way up to the C-Suite. And the digital transformations that have been happening have been wide ranging, from back office automation to front office, customer facing technologies. In this session, our panelists will discuss:

• Pivoting quickly in an environment with many layers of clearance and regulation
• Encouraging and driving a culture of innovation
• Using automation to transform employee roles overwhelmed in administration to clearer high-value tasks