Transform your business rapidly by integrating and scaling RPA, and learn how to harness the power of the AI toolbox from cross-industry Nordic experts
Online Event | 1-2 September 2020, CET
CONFERENCE DAY TWO - All Timings in CET
9:40 am - 9:45 am
CHAIR’S OPENING REMARKS
9:45 am - 10:25 am
ACCELERATING AUTOMATION IN DANSKE BANK – A PAVED ROAD WITH SOME POTHOLES
Alexei Bogomolov -
Chief Consultant - Digital Advisor at Center of Digital Excellence,,
Danske Bank
Ieva Vencevicitue - Principal Consultant/Programme Manager, Banking Services, Danske Bank
Continuously new and raising customer expectation and business needs are demanding a rethinking of the way we work, how we organise ourselves and collaborate across the bank. Our core ambition is to deliver better and more on the business value and customer expectations. We will take you through examples and learnings from our agile journeys in Robotics and BPM and how we integrate new tools and technologies into our existing setup.
Alexei Bogomolov
Chief Consultant - Digital Advisor at Center of Digital Excellence,Danske Bank
10:25 am - 11:05 am
RPA AND AI WILL BE THE FABRIC OF FUTURE DIGITAL OPERATIONS
Boris Krumrey -
Global VP Automation Innovations,
UiPath
In this presentation, Boris Krumrey will speak about how different technologies like Cloud, AI, BPM, Low-Code development and Robotic Process Automation (RPA) will all converge towards one Automation Platform. He will explain how the UiPath vision of A Robot For Every Person will change the way we work, with software robots becoming the productivity tool of the future. Boris will show how Business Process Automation at scale in future
looks like and will be easily applied to business users in reality.
11:05 am - 11:35 am
NETWORKING BREAK & VIRTUAL EXHIBITION
11:35 am - 12:15 pm
IMPROVING CUSTOMER SATISFACTION BY COMBINING RPA AND CHATBOTS
Nabeel Babree -
Head of Business Process Excellence,
Telenor
- How to provide faster, touchless customer requests and ticket handling round the clock?
- How Telenor Global Shared Services has increased its user satisfaction (Net Promoter Score) with RPA and Chatbots?
- How to select the right candidates for Chatbots?
- What is the potential for the future by using AI e.g. NLP?
12:15 pm - 12:55 pm
NAVIGATING THE ACCELERATED RATE OF CHANGE WITH AI AND AUTOMATION
Chris Huff -
Chief Strategy Officer,
Kofax
The world is moving fast, industries are being disrupted like never before and people are facing the risk of being made redundant. Companies that are winning out in this new environment are effectively using AI and Automation to maintain their competitive edge while attracting and retaining top talent. How are they doing it? What are the secrets to successfully embracing AI and Automation? And no keynote would be complete without a look into what the future holds!
12:55 pm - 2:00 pm
LUNCH BREAK & VIRTUAL EXHIBITION
2:00 pm - 2:40 pm
THE ROLE OF A DIGITAL PROCESS MANAGEMENT SUITE IN ACCELERATING AND SCALING INTELLIGENT AUTOMATION
Peter Franz -
Managing Director and CEO, BPM-Discipline,
Signavio
Intelligent process automation promises improved productivity, cost savings and compliance across a variety of business departments. After the achieving results from early POCs, the challenge is to have a structured approach, governance and ongoing learning as you scale these initiatives.
This session will help you understand how Business Process Management suites are evolving to support Intelligent Automation, so that you can apply the technologies, free employees from mundane tasks and have a sustainable impact on your organisation.
2:40 pm - 3:20 pm
IOT AUTOMATION: EXPANDING DATA SET AND HARNESSING AI AT ISS - HOW ISS IS LEVERAGING AI TO CREATE SMARTER PROCESSES
Jari Tirikainen -
Digital Innovation Manager,
ISS
- How do we expand our IOT network and dataset
- The massive potential that an expanding dataset provides for our facility management
