·        The role of automation in eliminating human powered monotonous tasks, that allow for a workforce to be promoted to performing high-value skilled tasks

·        How to educate and train the workforce in deploying and maintaining automation 

·        Achieving buy-in at an organization plagued by worries of automation related job-losses 

·        Managing change, expectations vs reality, and starting with your best core processes 

·        Using IA as a vehicle for achieving organizational goals – from market share, to growth, to customer experience excellence

·        Ensuring IA gains momentum, funding, and support from the boardroom to the front line

·        Aligning IT and operations for smoother digital transformation execution