·        Discussing how IA has allowed organisations to handle business disruption in 2020 and come out stronger the other side

·        What tools and technologies will the pandemic drive, how will job descriptions evolve, and what does this mean for change management?

·        How organisations can embrace new evolving trends with limited risk

·        The role of automation in eliminating human powered monotonous tasks, that allow for a workforce to be promoted to performing high-value skilled tasks

·        How to educate and train the workforce in deploying and maintaining automation 

·        Achieving buy-in at an organization plagued by worries of automation related job-losses 

·        Managing change, expectations vs reality, and starting with your best core processes