Three years into its automation journey, ING has deployed 350 unattended bots and thousands of attended bots. Sudhanshu Sawlani, Head of Robotics & Intelligent Automation, estimates they would need to hire an estimated 1100 people. But recently, his team have stopped talking just in terms of automations deployed or FTEs saved – now they’re focusing on how automation brings value to the employees who use them.
By treating the myriad of automation technologies in the market as tools that belong to a single automation toolkit, automation leaders can design and deliver a unified digital transformation. This session will look at how keeping this toolkit on one centralized workflow platform can enable stronger cost management and greater oversight of how the technologies are functioning.
Scaling RPA is one of the biggest hurdles faced by automation leaders today because of its limited applications when used by itself. However, it’s also a foundational tool that is embedded in almost every automation suite. This panel discussion will bring together executives to share their lessons learned while scaling RPA enterprise-wide, and how this foundation has enabled the roll-out of more complex automation tools.
Beyond Siri, Google and Alexa, Virtual Assistants are capable of more than just reporting the weather, setting calendar reminders and playing music. The technology is rapidly growing in popularity as an enterprise tool to can greatly help employees do their jobs. This session will look at the broad market for virtual assistants, their capabilities and best placement in a business as well as address privacy and security concerns.
Without a comprehensive approach to driving change, even the most untouchable business transformation strategy will fall flat. As many organizations evolve, it is extremely important to remain focused on expanding your scope, innovating your capabilities, and inspiring your teams. Those who don’t, will stagnate. However, those who do will remain strategic organizational assets. This workshop is perfect for organizations wanting to go beyond the basics with ideas that do not discard the necessities of their core responsibility for an effective and efficient services delivery model.
DISCUSSION: What’s next for maturing service delivery models? How do you add value within a manageable framework?
TAKEAWAYS: Walk away with non-traditional, next generation concepts and strategies, and proven approaches to engage customers from day one and build an evidence-driven case for change.