Sudhanshu Sawlani

Manager - RPA & Intelligent Automation ING Bank

Main Day One: August 2nd

Monday, August 2nd, 2021

12:00 PM OPENING KEYNOTE From FTEs to Employee Utility: Changing the Conversation around the Value of Automation at ING

Three years into its automation journey, ING has deployed 350 unattended bots and thousands of attended bots. Sudhanshu Sawlani, Head of Robotics & Intelligent Automation, estimates they would need to hire an estimated 1100 people. But recently, his team have stopped talking just in terms of automations deployed or FTEs saved – now they’re focusing on how automation brings value to the employees who use them.

  • From journey’s digitized to the amount of work employees must do manually, the new metrics demonstrating automation’s value
  • Changing the conversation with senior leadership
  • How this employee centric change will drive the next three years of their journey


Check out the incredible speaker line-up to see who will be joining Sudhanshu.

Download The Latest Agenda