Joel Arnold

Senior Director, Intelligent Automation and Collaboration Svcs Travelers

Joel Arnold leads Claim Intelligent Automation (IA) software delivery at Travelers. He brings nearly 15 years of technology and operations experience from both the Financial Services and Insurance industries; serving previously at TD Bank and Unum. With a long tenured background in Business Process Management (BPM) software delivery, he brings a wealth of automation knowledge and a relentless focus on immersive business partnerships. In addition to his IA responsibilities, Joel also leads the Collaboration Services organization at Travelers.

MAIN DAY ONE February 25th

Tuesday, February 25th, 2020

3:05 PM USE CASE: The Keys to Successful RPA Delivery at Travelers

In just two years, Joel’s team has grown from a team of 1 to 19, and by February 2020 they’re expecting to grow to nearly 30. He credits this growth to an effective operating model built on a commitment to the Agile Mindset and immersive business partnerships.
·         Treating RPA deployment as the software engineering it is
·         Iterative Break In period - Building functionality to 90% then finetuning during a timeboxed window
·         Metrics that matter: it’s the hours automated not the number of bots deployed

Check out the incredible speaker line-up to see who will be joining Joel.

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