Main Day Two: Wednesday, December 2

Morning Sessions

12:00 pm - 12:10 pm Chairperson's Opening Remarks

12:15 pm - 12:45 pm Business Transformation- journey towards Automation Singularity

Guha R - Senior Director, Edgeverve System

As enterprises navigate pandemic-related disruptions and start planning for the next year, they need to not only reduce costs aggressively but also deliver superior customer journeys through process agility and enhanced business capability. Automation needs to be viewed holistically with a workforce combining human experts for empathy and innovation, with systems & bots for hyper-productivity

Key Takeaways

  • A strong data foundation is imperative to define the automation roadmap and drive continuous optimization leveraging AI
  • Focus on driving end-to-end business value- ensure that tactical wins are aligned to the broader roadmap
  • As automation programs scale to handle critical business process, critical to ensure capability around expertise, change management and enterprise-grade platform capabilities


Guha R

Senior Director
Edgeverve System

12:50 pm - 1:05 pm Demo Drive Raffle Giveaway

Virtual Interactive Discussion Group


2:30 pm - 3:10 pm OPTION 1 Intelligent OCR, Cognitive Automation to Enhance your RPA Strategy
Bill Galusha - Sr. Director, Product Marketing – RPA & Data Capture, ABBYY
  • Types of document processes intelligent OCR and machine learning can automate
  • What can I expect when I add content intelligence to a robotic process
  • Understanding where Artificial Intelligence (AI) fits into the RPA journey


Bill Galusha

Sr. Director, Product Marketing – RPA & Data Capture


1:05 pm - 1:45 pm OPTION 2 Stop Fighting Fires and Start Driving Value: Sustainable Strategies to Improve RPA Quality and Reduce Bot Downtime
Matthew Dodgson - Head of Global Solution Engineering, Blueprint Software Systems
  • Primary causes of bot failures and costly break-fix cycles
  • Designing and delivering higher-quality automations that have notably increased up-time and require less maintenance.
  • Setting up an RPA governance model that leads to 3x less bot outages and improved business value delivery across the full lifecycle of an automation


Matthew Dodgson

Head of Global Solution Engineering
Blueprint Software Systems


1:05 pm - 1:45 pm OPTION 3 How to Reduce Claims processing Time by 85% with Intelligent Process Automation with Indico
  • Join this session to learn how Intelligent Process Automation provides a single, no-code solution
  • Effectively address structured, semi-structured & unstructured documents
  • Deliver faster claims processing time and an improved customer experience


1:05 pm - 1:45 pm OPTION 4 Hyperautomation and the Road to Enterprise-Wide Automation: Exploring Automation from Discovery to Testing to RPA to Reduce risk and Extend Value on the Road to Enterprise-Wide Automation
  • Exploring Hyperautomation: from process intelligence to RPA, to machine learning, process mining and AI
  • Utilizing hyperautomation for strategic automation
  • Managing, tracking and measuring end-to-end automation efforts

Afternoon Sessions

2:10 pm - 2:30 pm Comfort Break

2:05 pm - 2:35 pm USE CASE: Automating And Streamlining The Flood Of Automation Requests At Royal Canin

Aileen Sandoval Director of Business Capabilities - Director of Business Capabilities, Royal Canin

Royal Canin has experienced double digit growth every year for the past 10 years, and has had to drastically overhaul its enterprise architecture to keep up. The pet food company has implemented an automated ticketing system to monitor and track every idea, request and complaint for change. This session will look at how the PMO weathered 2020:

  • Moving quickly with a data framework to predict success
  • Updating Royal Canin’s Business Value Indicators and decision matrix with the pandemic in mind
  • Moving in mindset from “can we solve to problem?” to “should we solve the problem?” and “when should it be solved?”

Aileen Sandoval Director of Business Capabilities

Director of Business Capabilities
Royal Canin

From casual Q+A to thought provoking discussion, join these thought leaders for an informal afternoon of automation in conversation.

Who will be participating this Afternoon?

Chris Eaton, AVP Enterprise Architecture - Emerging Technology, Protective Life and Aldo Ambrosio, Enterprise Architect Director, The Clorox Company will be answering all your questions on Architecture 101, Process Mining and Customer Centric Automation!


Aldo Ambrosio

Enterprise Architect Director
The Clorox Company


Chris Eaton

AVP Enterprise Architecture for Emerging Technology
Protective Life