As enterprises navigate pandemic-related disruptions and start planning for the next year, they need to not only reduce costs aggressively but also deliver superior customer journeys through process agility and enhanced business capability. Automation needs to be viewed holistically with a workforce combining human experts for empathy and innovation, with systems & bots for hyper-productivity
Royal Canin has experienced double digit growth every year for the past 10 years, and has had to drastically overhaul its enterprise architecture to keep up. The pet food company has implemented an automated ticketing system to monitor and track every idea, request and complaint for change. This session will look at how the PMO weathered 2020:
From casual Q+A to thought provoking discussion, join these thought leaders for an informal afternoon of automation in conversation.
Who will be participating this Afternoon?
Chris Eaton, AVP Enterprise Architecture - Emerging Technology, Protective Life and Aldo Ambrosio, Enterprise Architect Director, The Clorox Company will be answering all your questions on Architecture 101, Process Mining and Customer Centric Automation!