Royal Canin has experienced double digit growth every year for the past 10 years, and has had to drastically overhaul its enterprise architecture to keep up. The pet food company has implemented an automated ticketing system to monitor and track every idea, request and complaint for change. This session will look at how the PMO weathered 2020:

• Moving quickly with a data framework to predict success
• Updating Royal Canin’s Business Value Indicators and decision matrix with the pandemic in mind
• Moving in mindset from “can we solve to problem?” to “should we solve the problem?” and “when should it be solved?”