With major shifts in both customer demand and talent supply in the current era of businesses rebuilding, organizations cannot afford to ignore potentially valuable insights from the vast quantity of data they have at their fingertips. While much of the data companies have at their disposal is seemingly inaccessible or too unstructured for human interpretation, AI has the potential to analyze and produce actionable insights.

NLP is often the solution companies turn to in order to customer experience and satisfaction with their brand, as this technology can accurately sift through and interpret trends in communication. However, while this technology has been commonly leveraged for customer insights, many companies are still yet to fully appreciate how NLP technologies can be applied within their own organizations to interpret and unlock the value of both formal employee feedback data and the vast swathes unstructured data available. So how can you effectively leverage NLP and NLU technology to drive OPEX and business growth? 

Download this expert presentation that was delivered at last year's iteration by Yuying Chen-Wynn, Chief Product Officer, Barnes & Noble Education to learn more today >>