Louis Tan
General Manager, Customer Operations, Asia Pacific China and Middle East
Shell
Check out the incredible speaker line-up to see who will be joining Louis.
Download The Latest AgendaConference Day One – Wednesday 25 March 2020
Wednesday, March 25th, 2020
10:20 AM Case Study: Driving Customer Experience through Growing In-house Continuous Improvement and Robotics Process Automation Capabilities
- Shell’s journey and learnings in developing in-house capabilities to drive Customer Experience for our B2B and B2C Customers
- Leveraging ESSA (Eliminate Standardize Simplify before Automating) to advance our People and Business growth
- Changing mindsets, engaging and leading a digital workforce
11:30 AM Panel: Harnessing RPA as a Key Lever in Enterprise Optimization & Organisational Success
· Prioritizing RPA projects with the end goal of business agility, operational and performance gains
· Where else can we apply RPA across front and back office operations to maximize business and customer value?
· Aligning stakeholders, governance and control programs to secure long-term ROI