Charles Mulinder

Head of Intelligent Automation & Change Fidelity International

Charles brings over two decades of experience in financial services to his current work as Head of Intelligent Automation and Change.

Day 2: EMEA

9:00 AM Actual Scalable (Digital) Transformation For Enterprise Resiliency

It’s now been over half a decade since global corporate enterprise began the collective yet bespoke intelligent automation journey. Billions of manual processes had been automated, billions of hours had been saved and true enterprise digital transformation had begun. Then everything changed.


  • 2020: Realizing the remarkable increase in overall productivity and outcomes
  • Understanding the inequalities that have been highlighted
  • 2019: With hindsight being 20/20- what value from 2019 can we bring forth to 2022?
  • 2022: Imagining the hybrid future: Not going back to the past
  • 2021: What must be done
  • Addressing consistent geopolitical risks 
  • Mitigate inexcusable process risk
  • Truly understanding internal talent challenges and advantages 
  • Hiring talent in a new and different way
  • Optimizing the orchestration of current and future workflows