Building citizen development practice helps organizations resolve existing IT backlogs and foster a creative culture. When selecting tools, simplicity of use and IT department support are crucial elements to consider. The integration, access control, configuration, and deployment processes should all be transparent for citizen developers. Leadership support is required for sponsoring training, providing time away from BAU, and cultivating an innovative culture.

Eugene will concentrate on the following topics in this session:

• How to engage corporate teams in training, experimentation, and development
• A governance approach for business teams developing new automation
• When determining the scope of use cases, take a lean-agile approach

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Eugene Kim

AVP, Digital Office
GIC

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Finding partners that own intellectual property in the business of automation is important. Sourcing technology that comes with lessons learned from myriad projects in disparate industries will help ensure the success of your intelligent automation program. But if you don’t ensure that your team leads the program- or worse, is not involved in a wholly outsourced endeavor, your organization will never benefit from the true value of IA.

• Debt: Recognizing the fact that true technical debt is being amassed at present
• Talent & Technology: Do you have internal talent testing complex technology or have you outsourced everything?
• Value: Ensuring that the true value of cognitive computing lives within your human enterprise

 Key Takeaways:

Whether your data is structured from a spreadsheet, database, or portal, or unstructured from emails, forms, and invoices, you’ll learn strategies for using both RPA and IA for full process automation.

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Tim Shaw

Technical Solutions Consultant
HelpSystems

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Turnkey solutions don’t always live up to the hype. Often, timelines are longer than promised and costs are higher than forecasted. But at times, new and innovative technology can help bridge the gap from one reality to another. The true value of that technology can be judged by the length of its tenure in providing true change to the enterprise. 

• Realizing that no matter if growing via organic means or acquisition, when correctly equipped, low code reduces the cost
• Understanding that with no governance, low code increases the cost
• Accepting that with overly rigid governance- especially from a CoE- the promise of low code cannot be attained
• Recognizing that the long-term value in any low-code automation is found in the initial education and buy-in of the front lines as well as collaboration with IT
• Blending enterprise tacit knowledge on the enterprise edge by going from business and IT and code being three people to being one person

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Stuart Robertson

Global Head of Digital Technologies
Toll Group

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