Conference Day Two – Thursday 26 March 2020
8:30 am - 9:30 am Morning Refreshment and Registration
9:30 am - 9:40 am Opening Remarks from the Chairperson
9:40 am - 10:10 am Case Study: Integrating RPA with Legacy Systems, Processes and Operations
- The transition from manual processes into higher value operational and strategic work
- Overcoming technical and organizational challenges related to change adoption throughout the integration process
- Governance and performance monitoring for digital workforce for zero surprise operations
- The result: Reinventing work processes with increased productivity and ROI
10:10 am - 10:20 am Q&A
10:20 am - 10:50 am Case Study: Setting Up a Solid RPA Governance and Control Framework across the Organization
· Defining roles and responsibilities, as well as security requirements for RPA in compliance with organizational security policies
· Customizing checklists and processes for both employees and third-party suppliers
· Introducing streamlined processes and effective controls to increase ROI
· Putting in place a structured risk assessment and management program
10:50 am - 11:00 am Q&A
11:00 am - 11:30 am Morning Refreshment Break
11:00 am - 11:30 am Case Study: How RPA Has Been Able to Be Optimized and Recognized in the Audit Industry
· Automation of data gathering processes in audit engagements
· Complementing and integrating audit workflows into familiar work activities
· Conducting RPA governance reviews to provide assurance over RPA organizational implementations
12:00 pm - 12:10 pm Q&A
12:10 pm - 12:40 pm Case Study: Securing your Data with a Comprehensive RPA Information Security Plan
· Mapping out your cybersecurity framework for RPA with secure encryption algorithms in place
· Implementing digital identity and access management and setting up a framework for data identification and protection
· Working closely with vendors to implement and orchestrate security controls
Marc Nicholas Angeles
Head of Business Process Automation, Robotic Process Automation, and AIUnionBank of the Philippines
12:40 pm - 12:50 pm Q&A
12:50 pm - 1:40 pm Networking Lunch
1:40 pm - 2:10 pm Case Study: Introducing an RPA Performance Management and ROI Assessment Program to Deliver Greater Business Value
· Determining the key KPIs of an RPA project: Efficiency, downtime, speed of delivery – and what all of them mean for your business
· How to conduct an RPA performance management and robot utilization exercise
· Implications of RPA performance and what this means for overall ROI
Peng Pagayon
Head of Performance Management and Continuous ImprovementVestas Shared Services
2:10 pm - 2:20 pm Q&A
2:20 pm - 2:50 pm Case Study: Looking to the Future: Scale Up to Intelligent Automation
· Bot management: Sustain enterprise-wide transformation through digital engagement
· Leveraging cognitive technologies to complement your RPA operations
· Evaluating cyber-security risk, and maintaining compliance
2:50 pm - 3:00 pm Q&A
3:00 pm - 3:30 pm Afternoon Refreshment Break
3:30 pm - 4:00 pm Case Study: Integrating RPA with OCR and ICR to Optimize Operations
- How cognitive technologies and RPA are able to complement manual processes seamlessly in insurance operations
- How this combination of RPA, OCR and ICR has resulted in increased compliance, efficiency and FTE savings of over 10%
- Engaging your internal stakeholders and employees to drive commitment and success
4:00 pm - 4:10 pm Q&A
4:10 pm - 4:50 pm Panel: Addressing the Unanswered Questions of Cognitive RPA
· What are the nuances to developing the right cognitive ecosystem?
· What are the steps to implement cognitive RPA successfully?
· How should we redesign work and workforce strategies to reap the full benefits of intelligent automation?