Conference Day One – Wednesday 25 March 2020
8:30 am - 9:30 am Morning Refreshment and Registration
9:30 am - 9:40 am Opening Remarks from the Chairperson
9:40 am - 10:10 am Case Study: Embracing RPA as a Cornerstone of Your Digital Transformation Strategy
· Furthering digital transformation results with a cost-effective RPA and intelligent automation strategy
· Aligning IT and RPA to increase operational agility and performance gains
· Enhancing the scope, breadth and load capacity of RPA to ensure sustainable enterprise-wide deployment
Reginald Baltazar
Head of Business Excellence and Transformation, GBS Manila CenterThe Goodyear Tire & Rubber Company
10:10 am - 10:20 am Q&A
10:20 am - 10:50 am Case Study: Driving Customer Experience through Growing In-house Continuous Improvement and Robotics Process Automation Capabilities
- Shell’s journey and learnings in developing in-house capabilities to drive Customer Experience for our B2B and B2C Customers
- Leveraging ESSA (Eliminate Standardize Simplify before Automating) to advance our People and Business growth
- Changing mindsets, engaging and leading a digital workforce
10:50 am - 11:00 am Q&A
11:00 am - 11:30 am Morning Refreshment Break
11:30 am - 12:10 pm Panel: Harnessing RPA as a Key Lever in Enterprise Optimization & Organisational Success
· Prioritizing RPA projects with the end goal of business agility, operational and performance gains
· Where else can we apply RPA across front and back office operations to maximize business and customer value?
· Aligning stakeholders, governance and control programs to secure long-term ROI
Reginald Baltazar
Head of Business Excellence and Transformation, GBS Manila CenterThe Goodyear Tire & Rubber Company
12:10 pm - 12:20 pm Q&A
12:20 pm - 12:50 pm Case Study: How to Build a Robust and Sustainable RPA Center of Excellence (CoE)
· Evaluating and optimizing processes to accelerate CoE implementation
· Developing your roadmap towards a sustainable organization-wide RPA implementation
· Fulfilling critical roles in the CoE to ensure consistent growth in productivity and performance
12:50 pm - 1:00 pm Q&A
1:00 pm - 1:30 pm Presentation: Building the Future of Work
1:30 pm - 2:30 pm Networking Lunch
2:30 pm - 3:50 pm Roundtable 1: Scaling Enterprise-Wide RPA Deployment
2:30 pm - 3:50 pm Roundtable 4: Building a Robust RPA Governance and Risk Management Program
2:30 pm - 3:50 pm Roundtable 2: An Effective RPA Maintenance, Troubleshooting and Support Framework
Dino Jose
Head, Business Process Engineering - Change ManagementMetropolitan Bank and Trust Company
2:30 pm - 3:50 pm Roundtable 5: Maximizing the ROI of RPA Projects
2:30 pm - 3:50 pm Roundtable 3: RPA Vendor Assessment and Scalability
2:30 pm - 3:50 pm Roundtable 6: Levelling up to Cognitive Automation
3:50 pm - 4:20 pm Afternoon Refreshment Break
4:20 pm - 4:50 pm Case Study: Business Process Reengineering as a Catapult to Greater RPA Success
· Reduce business process complexities by rethinking and redesigning business processes
· Apply Lean and Six Sigma principles and methodologies to standardize and reduce process variations in order to maximize RPA compatibility, capability and scope
· Achieve greater RPA ROI and value-add in lesser time, constraints, resources and its development and support needs
Dino Jose
Head, Business Process Engineering - Change ManagementMetropolitan Bank and Trust Company
4:50 pm - 5:00 pm Q&A
5:00 pm - 5:30 pm Case Study: Maynilad Water Services’ RPA Journey: How to Ensure Success from Pre to Post Implementation
· The impetus for RPA – The need to update a massive number of critical commercial applications and processes on a daily basis
· Integrating RPA software into the larger organizational IT infrastructure
· Demonstrating the benefits of RPA and securing buy-in from stakeholders
· The result: Effective automation of over 30 batch processes, saving a huge amount of time and FTEs
