Using Crowdsourcing To Cut Document Verification Time By 85%
Business Resiliency By Way Of Document Verification
Join this webinar case study to understand how our guest saved time and cost while optimizing privacy and increasing accuracy to ensure business resiliency by way of document verification.Register
Business resiliency has been tested. Organizations must have a digital operating methodology embedded in the enterprise culture to compete moving forward. It’s not good enough to have optimized analogue processes. Each process must have digital transformation coursing through it.
Our guest saved time and cost while optimizing privacy and increasing accuracy.
Too often, a single obstacle can delay a coordinated effort to scale business operations. For Community Brands` Financial Aid division that obstacle was document verification, one of three objectives that comprise the company’s Financial Aid offering.
Scaling Case Study
In the business cycle for K-12 Financial Aid, private schools appropriate the funds they have to distribute to eligible families of qualifying students. Eligibility is determined by the financial information each family enters in the online application, which Community Brands must then verify using the supporting financial documents the family provides.
Harnessing Processing Capacity
The primary challenge of this business cycle lies in processing capacity. Families submit financial aid applications once annually—just before the school year begins—the busiest time in terms of administrative workload. Even assigning full-time employees to the sole task of verifying the information in the applications was insufficient. Matching the data from the documents to that in the application would take 10-12 business days per application. Furthermore, manual verification of financial documents was 70% accurate at most, and lastly, having an individual handle confidential documents in their entirety is not best practice in terms of data privacy.
Solving Document Verification
Community Brands needed a solution for document verification to provide their K-12 customers with quick, accurate and confidential processing of financial aid applications. With ScaleHub’s crowdsourcing solution, Community Brands got everything they needed: the scalability, accuracy and confidentiality that financial aid applications require.
In this webinar, Community Brand’s Kendra Foss will share how their Financial Aid division was able to acheive lessons learned.
Lessons Learned In This Webinar
- Cutting document verification time from 14 days to less than 2 days
- Saving 30% year over year
- Optimizing data privacy
- Increasing data accuracy rate to 99%