Haptik
There are more than 3 billion people in the world who use messaging or digital voice interfaces on a daily basis. However, less than 1% use these mediums to communicate with businesses and brands. It is only a matter of time for this to change - enterprises will implement the infrastructure to enable these channels. On December 1, 1913, Henry Ford installed the first moving assembly line for the mass production of an entire automobile. His innovation reduced the time it took to build a car from more than 12 hours to 2.5 hours. More than 100 years later, and we cannot live without a car. Haptik is born out of the belief that conversational AI will have the same paradigm shift, and we are a global team of 200+ believers waiting to make it happen.
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Automating support for one of the World’s largest Insurers in midst of Covid-19
May 08 by Seth Adler
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. In 2019, Zurich Middle East wanted to move to chat support to make their services availa...
Optimizing Customer Experience at scale
March 20 by AIIA Network Research
The Intelligence Satisfaction Score (ISAT) framework developed by Haptik offers a simple means of calculating IVA performance at scale, without relying on user inputs and thus not intrusively affectin...
