September 20, 2022 UPDATE

Did you know that our 2022 Hyperautomation Online Event will take place on October 18th? This year we’re excited to feature: 

• Raja Gangavarapu, Vice President Technology, Wolters Kluwer
• Laxmikant Pukale, Director Intelligent Automation, Mutual of Omaha
• Lyudmila Todorovska, Global Hyperautomation Product Manager, The Heineken Company

You can learn more about and register for the upcoming event HERE. In the meantime, enjoy this “speaker feature” from last year’s event. 

Hyperautomation refers to a toolbox of advanced technologies (i.e. RPA, AI, BPA, IDP, etc.) that are used to scale automation capabilities in an organization. Building a successful hyperautomation ecosystem is much more complex than automating a single process. It requires long-term planning, multi-system integration, careful coordinated across silos, and so much more. 

At the 2021 Hyperautomation Solution Showcase, John Barraclough, Senior IT Director: Digital Transformation, Procter & Gamble shared his approach to selecting hyperautomation technology, discussing everything from solution ideation to validation. For those who could not attend, the following is a snapshot of what was discussed. 

Clear Strategic Mandate

Though the COVID-19 pandemic has highlighted the need for hyperautomation, doing so effectively requires an enterprise-wide strategy built around both quick wins and long-term strategic visions. 

As John tells us, “there needs to be a very clear mandate. There needs to be a very clear strategy of a direction of what you are going to put hyperautomation against.” 

Crafting a hyperautomation strategy not only requires an in-depth understanding of how multiples systems and technologies can be linked together to automate complex processes, but how doing so will enable your organization to achieve its key business objectives. In addition, as hyperautomation can be a labyrinthine undertaking, establishing a robust implementation roadmap ahead of time is invaluable. 

Enabling Remote Work

One of the key drivers of hyperautomation at P&G is remote and hybrid working. “Our future will be much more interoperable,” John told us. “We’re focused on creating ecosystems so you can bring data to people who are not all set in an office block and improving the UX of automated processes.”

No matter what percentage of works remain working from home as the pandemic subsides, decentralized workplaces are becoming the norm. As a result, ensuring everyone has access to the right data and tools no matter where they are located is critical. As such, you hyperautomation strategy will be a key enabler of this. 

Business Process Excellence

Before you can automate, you must optimize. In fact, if your processes aren’t already mapped out and primed for automation, you may want to take a step back before you really start to flesh out your hyperautomation strategy. 

As John tells it, “If you don't have a really crisp, clear business process where you know how it runs, what it runs. If you don't have a really solid business process, you will limit how much you can automate. Because if you've got one business process that's been run 30 or 40 different ways, then it will be impossible to harmonize with other processes.” 

Data Strategy

“If you don't have a good data strategy, there's only so far you can take decision-making. So you can get a tool, but if you don't have a robust business process structure and you don't have a solid data strategy, you're only going to get so far down this journey,” according to join.

The importance of having access to high quality data before you begin your hyperautomation journey cannot be understated. In fact, it should be your guiding force from day one. 

Embrace the Kotter Model

Like all transformations, hyperautomation is more about people than technology. Though there are many change models and methodologies out there, John (along with a number of other IAN speakers) use the Kotter’s 8 Step Process for Leading Change.  

Built around creating a sense of urgency, the Kotter frameworks strives to help organizations  not only prepare for change but commit to it. 

Like what you read here? Register to attend the

3rd Annual Hyperautomation Online Event

October 18, 2022