WATCH: Orchestrate customer and enterprise interactions

Choosing your path

If you don’t communicate with customers, employees and colleagues via contemporary means, your basic enterprise initiatives will be affected; you’ll lose customers and employees. If you don’t choose the right path for your communication- your journey is fraught with danger.

Benchmarking use cases

The webinar covers principle challenges enterprises face and omni-channel interaction solutions to those challenges. The session caps with a number of use cases.

The audience is cross-industry and cross discipline to discover how digital transformation and mobile engagement could potentially help your business.

Select key takeaways

The presenters Matt Thompson from Soprano and Derik Mortlock from AT&T Business had more than a select key takeaways:

• “More than half of the companies that we have talked to believe that they have less than a year to improve customer experience before they start losing market share.”
• “As the world starts to move into IP messaging and data-oriented messaging scenarios, we can start to really see the power of engagement at that moment, when we're interacting with our employees and our customers.”
• “There are opportunities all around us to strengthen our customer relationships, increase productivity, reduce costs, and increase revenue. At the heart of this is the digital transformation initiatives that are probably underway right now at your companies.”
• “Your current communication method might not be the best place to have a very engaging conversation, and it might also be a missed opportunity to really add value and build a relationship.”
• “It's easy to justify additional programs to drive digital transformation on success of your early initiatives, and, of course, enable your people. Make sure you're investing in your people and the workflows that you've engaged for your employees to make your initiatives successful.”

Forming meaningful relationships

Form meaningful relationships throughout your enterprise and with your customers. Take control of digital transformation and improve everything from brand messaging, customer care, workflow automation, analytics/reporting, security, policy and governance.

Omni-channel interaction

Businesses can have well thought out and engaging internal and/or external campaigns, timely SMS notifications and brilliant messaging, but if all your communications platforms don’t integrate with one another, then your service still lacks the seamless experience and consistent messaging your customers crave.

Seamless internal and external customer journey

Not only does an omni-channel platform transform the way you work, it creates a seamless customer journey. This webinar discusses a comprehensive end-to-end approach to API integration that will enhance business messaging experience to engage and build trusted mobile interactions with your internal and external customers.

Operations, Customer, Marketing & IT executives attend to...

• Take control your your end-to-end messaging
• Improve operational capacity
• Expand workflow automation
• Pinpoint proper analytics and reporting
• Gain true enterprise messaging governance
• Consolidate systems, saving overall cost
• Optimize security and compliance
• Improve customer care and service
• Improve overall brand messaging

Watch and solve: 

• Outdated and unreliable communication systems that does not reach your customers on time
• Too many IT systems to manage
• Fraudulent account activities
• Reduce Operational capacity
• Manual processes and lack of efficiency
• Integration with exiting systems
• High customer churn rate

Webinar brought to you by: