How bots played a key role in process transformation at Infosys – A case study
Takeaways include the ability to: Minimize the number of billing errors and instances of rework; Free up project/account managers from doing manual, repetitive billing work and instead to focus on key client deliverables; Ensure timely project billing, enhancing customer experience
Business agility is no longer a buzzword but has become a market reality, making it imperative for enterprises globally to continuously evolve their technology at speed and scale. An important element of the management of business-critical projects for clients is the monthly billing that is based on confirmation of effort or other metrics and milestones.
Overcoming complexity and volume
This is an activity that is carried out across all engagements and typically involves processing multiple projects for each engagement. Considering that there are a few thousand in-flight projects at any point of time, the completely manual nature of the project billing activities has resulted in significant processing time and effort.
Adding to the complexity, projects are categorized into different billing categories based on the engagement types like - Fixed Price, Time & Material & Unit of Work. This combination of manual effort, complexity and volume inevitably results in human errors, increased project overheads, and impacted client deliverables.
Join us for this session as Infosys, Infosys Validation Solutions in collaboration with AssistEdge (EdgeVerve’s automation platform), demonstrate how they helped achieve end-to-end automation of the project billing process and reduced overall processing time per billing project, thereby ramping up number of projects billed in just 3 months.
Takeaways include the ability to:
- Minimize the number of billing errors and instances of rework
- Free up project/account managers from doing manual, repetitive billing work and instead to focus on key client deliverables
- Ensure timely project billing, enhancing customer experience