April 27, Main Day One

10:00 am - 10:30 am EST 1:1 Matched Business Meetings

10:30 am - 11:00 am EST 1:1 Matched Business Meetings

11:00 am - 11:30 am EST 1:1 Matched Business Meetings

11:30 am - 11:45 am EST Comfort Break

11:45 am - 12:00 pm EST Welcome Orientation and Chairperson’s Opening Remarks

12:00 pm - 12:30 pm EST OPENING KEYNOTE CASE STUDY Modernizing the World Bank’s Procurement Infrastructure with Digitization and Process Automation

Kenny Cheung - Chief Of Procurement, The World Bank Corporation

The World Bank Group is a leading development institution whose own corporate practices are leveraged to assist clients in 189 countries to reach their development goals. Its procurement team manages an annual spend over USD 2 billion with 34,000 vendors across 140 headquarters and country offices. Internally, it has pursued an enthusiastic innovation strategy to digitize its procurement process and identify automation opportunities. Chief of Procurement, Kenny Cheung, will discuss:

  • Investing in the right eProcurement and intelligent automation tools to meet the needs of the procurement team and the broader enterprise
  • The governance structure and projects centering the procurement team as an automation hub to road-test investments
  • Keeping the organization updated and engaged to spread awareness about the work and opportunities for involvement

Kenny Cheung

Chief Of Procurement
The World Bank Corporation

12:30 pm - 1:00 pm EST CASE STUDY: The Journey to RBC’s Holistic Desktop User Experience

Kim Prado - Global Head of Client, Banking and Digital Channels Technology, RBC Capital Markets

Kim Prado, RBC’s Global Head of Client, Banking and Digital Technology, made delivering a client desktop her 2020 priority. Doing so promised to provide a holistic desktop user experience, similar to the ease of using a smart phone. This session will explore the journey to the new technologies, applications and integrations made to achieve this:

  • The key focus on data, its collection and management, to serve it as the best client experience possible
  • Integrating solutions across vendors, fintech and open-source in order to deliver the next-gen enterprise experience
  • The relationships made internally across different business units and externally with different organizations and solutions for both UX and change management

Kim Prado

Global Head of Client, Banking and Digital Channels Technology
RBC Capital Markets

As automations scale enterprise-wide, automation leaders are looking at ways to re-imagine the enterprise starting with automated systems. Instead of taking human processes and automating them, this panel discussion will look at how processes, functions and the enterprise as a whole can be re-designed with a bot in mind, and how this will ultimately produce more customer centric (and employee centric) outcomes.

  • From data to automation and the future of work, where do our panelists see their enterprise in 5 years’ time?
  • How should automation leaders readjust their technology roadmaps to be more flexible and agile?
  • How can technologies like process discovery provide opportunities for process re-engineering?
  • What is one piece of advice each panelist would give to automation leaders who are re-imagining enterprises with automation as the foundation?

Stefan Rank

Director Global Innovation


Shelly Blakeman

Vice President, Enterprise Portfolio Delivery Services
Bank of the West (part of BNP Paribas)


Lalit Wadhwa

Vice President, Advanced Analytics
WESCO International Inc.


Vivek Goel

Vice President Automation, Reengineering and Transformation
UnitedHealth Group


Reggie Twigg

Director of Product Marketing


Tony Pena - Chief of Intelligent Automation Cloud Strategy, Televisa, S.A. de C.V.

Similar to a roundtable IRL, a V-IDG is a discussion held over video chat. Kept to smaller groups of 5 or less so that everyone is able to visually connect, V-IDGs help senior business leaders get face-to-face time with like-minded people, experiencing similar current challenges. When executive decision makers are facing many of the shared problems across departments, industries, and countries, it’s imperative that they share their found pieces of the jig-saw puzzle. Only then can they collectively start piecing together the whole picture.

Group 1: Adjusting an Automation Strategy to Suit an Organization’s Culture

  • Assessing the organization's needs, culture and values to understand the aspects of automation that will play and won't play
  • Deciding when it's worthwhile to change company culture or to leave it alone
  • Keeping the automation strategy flexible in order to remain responsive to organizational (and industry)demands

Tony Pena

Chief of Intelligent Automation Cloud Strategy
Televisa, S.A. de C.V.

2:00 pm - 2:15 pm EST Comfort Break

2:15 pm - 2:45 pm EST 1:1 Matched Business Meetings

2:45 pm - 3:15 pm EST 1:1 Matched Business Meetings

3:15 pm - 3:45 pm EST 1:1 Matched Business Meetings

3:45 pm - 3:50 pm EST Close of Day One