Main Conference Day One - August 10th


8:30 am - 9:00 am MORNING YOGA Round One

9:30 am - 10:00 am MORNING YOGA Round Two

Tune in to hear from our Chairpeople; Henry Lyles and Heather King! Heather will share a broader perspective on IA across the enterprise, and some key tips to take advantage of IA Week. Henry will share how the IA Network has transformed his understanding of intelligent automation and provide insight into leading industry trends, which have dovetailed with his own experience at McDonald's.


Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation


Heather King

Divisional Director
SSON North America

While traditional automation solutions have driven significant wins, from early task-based to more integrated intelligent automation initiatives, the one stumbling block remains data. Getting data into a digitized and structured format at point of entry is the critical ingredient for successful automation – specifically in enabling downstream processes. And yet, most enterprises are still struggling with accessing unstructured data to unlock the full potential of end-to-end automation.

SSON’s Barbara Hodge examines findings from the latest SSON report “How Commercial Insurance gains an edge by digitizing data” and invites insurance executive David Palastro, and AntWork’s Emma Beaumont, to discuss opportunities to optimize revenue and vastly improve automated workflows through digitized data ingestion. As a VP for Finance Innovation and Transformation, David will share his cross-functional perspective on the challenges faced by the Insurance industry when utilizing data for enterprise automation, while Emma will introduce innovations in data ingestion that are revitalizing opportunities at point of entry.


Dave Palastro

VP for Finance Innovation and Transformation
Sompo International


Barbara Hodge

Global Online & Digital Content Editor


Emma Beaumont

Chief Marketing Officer

12:00 pm - 12:45 pm KEYNOTE The Next Frontier of Enterprise Automation for the DOD’s Joint Artificial Intelligence Center (JAIC)

Hassan Tetteh - Health Mission Chief, Department of Defense

Automation is expected to change the workforce more radically in the next five years than it has in the past twenty. For the Department of Defense, the JAIC’s mission is to bring modern DevSecOps practices to the DoD through an enterprise cloud-enabled AI policy environment. This session will paint a vivid picture of what the JAIC anticipates on the horizon in the next five years and then some.

  • Shifting the Department’s culture from a hardware-centric and industrial-age force to a software-driven information age
  • Scaling AI’s impact across the DoD through a common foundation that enables decentralized development and experimentation
  • Healthcare applications already in use, from overhauling health records to assessing injuries through OCR and training predictive models

Hassan Tetteh

Health Mission Chief
Department of Defense

1:00 pm - 2:00 pm Demo Drive and Networking Break

Meet with some of the leading Intelligent Automation solution providers. Virtually visit enough Sponsors and you can go into the running to win some amazing prizes! 

2:15 pm - 3:00 pm Accelerating the Transformation to Next-Gen Ops : What Do Companies Need to Digitally Transform their Business Operations?

Audra Furer - Executive Director, Strategic Analytics, Capco
Leonard Langsdorf - CTO, Digital Labs, Capco

Across industries, many companies have been on strategic journeys of “digital transformation,” however impacts from COVID-19 have increased focus on business operations as a crucial differentiator in market for where to prioritize many of those efforts. To do this, there are a number of critical capabilities and technologies required to enable this rising pace of next-gen digital transformation. From advances in applications of analytics like process mining, to deployment of increasingly intelligent automation techniques, the ways companies are working to meet the ever evolving needs of their businesses are vast.

With this, asking the right upfront questions to craft optimal strategies is essential. To help guide these critical work steps, this session will discuss three key areas:

  • What are the key components you need to transform business operations?
  • How do you leverage automation and process mining to drive operations efficiency?
  • How do you upskill your operations workforce and build a truly data-driven culture?


Audra Furer

Executive Director, Strategic Analytics


Leonard Langsdorf

CTO, Digital Labs

This interview session features insights on how to build a successful Intelligent Automation program and career, hosted by Samantha Bureau-Johnson and Francis Carden, two leaders in this exciting space.


Samantha Johnson

Vice President, EBPS & EPMO
Blue Cross Blue Shield North Carolina


Francis Carden

VP, Digital Automation and Robotics

3:00 pm - 4:00 pm VIRTUAL HAPPY HOUR

Not just a drinking break! Our Chairman, Henry Lyles will kick us off with a recap of the day. Tune in as we celebrate the end of day one catching up with the IA Community, with fun prizes, games and more!