Main Day Two: August 3rd

Main Day Two

11:45 am - 12:00 pm OPENING REMARKS

Many organizations struggle to pass the initial deployment of RPA because their bots have grown ad-hoc and unchecked across multiple departments, projects and platforms.

In order to reach robotic process automation at scale, the technology needs to be seamlessly integrated into both business processes and IT automation platforms. 


  • Governing the robotic workforce from a centralized point in order to optimize resource allocation and audits  
  • Scaling operations by creating feedback loops of maintenance
  • Embedding oversight into user-access for enterprise-wide security
  • Ensuring RPA meets the requirements to support third party tools 

DISCUSSION: How can the entirety of a bot’s life-cycle; from deployment to retirement, be better embedded into long-term automation strategies?

TAKEAWAY: Walkaway with a checklist of the red flags to audit your organization’s digital workforce for

12:00 pm - 1:30 pm OPENING KEYNOTE A Customer Centric Approach to Intelligent Automation at the Auto-Club Group

Lori Pon - Director, The Auto Club Group

Auto-Club group utilizes a range of automation tools in their claims and contact center: from natural language processing, to virtual payments and predictive analytics, all of the tools they invest in have one thing in common – they improve the customer experience. In this case study, learn how customer centricity can be a great framework for deciding what automation tools to invest in.

  • Proving the business case for automated tools based on expected impact to their KPI: Net Promoter Score
  • Marrying customer outcomes back to automation tools by monitoring a range of metrics from cycle times to resolved phone calls
  • Encouraging employee adoption and tying the tools back into performance


Lori Pon

The Auto Club Group

12:30 pm - 2:00 pm CASE STUDY Saving Time and Providing Business Forward Insights with Automated Reporting

The biggest opportunity for automated reporting is the ability to reduce errors, provide real-time insight with dashboards, and manage data on a 24/7 basis. It’s no secret that timely, accurate data can provide a competitive advantage over competitors. This case study will demonstrate how to do it.

  • Understanding the real investment in cost and resourcing to ensuring data accuracy and consistency
  • Using RPA to navigate legacy systems, then collect and input data
  • Building internal capabilities to manage and monitor data reporting and build dashboards

One of the biggest decisions made during the automation journey is purchasing an automation solution. However when an organization does so, they aren’t just investing in a 2-3 year commitment. They’re also investing in a long-term partnership. This panel will discuss the key to creating successful strategic relationships, and share what has made their vendor partnerships work (and what hasn’t).

  • Involving third party solutions from the start of the initial journey, and the key to founding a long-term working relationships
  • Choosing between a citizen development program, third party delivery strategy or something else
  • When and how to shift automation solutions when a relationship just isn’t working


Camille Ready

Senior Corporate Information Technology & Capability Transformation Manager


Peter Persson

Intelligent Automation Director


Steve Pribis

Director, Automation

1:30 pm - 2:00 pm CASE STUDY Automated Machine Learning for Faster Trained Algorithms

Machine Learning (ML) is a subset of AI where an algorithm is fed with data in order to be trained in making logical decisions. Teaching an algorithm requires intense data prep and management. However, when combined with automation, the training and execution becomes much quicker.

  • Removing the need for highly skilled data scientists to deliver ML
  • Compare dozens of models in days instead of weeks to solve business problems faster
  • Combine automated ML with RPA for further applications in areas like Accounts Payable

2:00 pm - 2:15 pm COMFORT BREAK

  • Execute queries and generate reports with minimal technical experience
  • Understand the tools and platforms for user enablement
  • 5S principles for self-service data


  • Learn the basics of Customer Centricity and how other organizations deliver it
  • Understand which back-office functions have the most opportunity for a customer centric transformation
  • How intelligent automation plays a role in enhancing the customer experience and gaining a greater wallet-share

  • How the two differ in technology, cost, data requirements and use
  • Requirements for deploying each tool in an organization
  • Use cases and applications for each technology


  • How the combination of these automation tools, and bolt-on applications, enables more streamlined, automated document management
  • Using IPA to manage structured, unstructured and semi-structured documents
  • Utilizing IPA to assist employees in navigating siloed systems and capturing data from documents

  • Utilizing AI in order to manage dozens, if not hundreds, of bots
  • Centralizing and standardizing bot lifecycles for increased oversight
  • Balancing maintaining the pace of automation deployment with lifecycle management

3:45 pm - 3:45 pm CLOSE OF DAY