Delphine Bernard shares 7 key takeaways around managing your digital workforce like you manage your carbon-based talent.
7 Key Takeaways from the video
- It's very important to consider your digital workforce as much as you consider your carbon-based talent.
- Have a clear plan for the digital workforce process tasks
- Account for the 24/7 nature of digital workforce when measuring process FTE
- Analyze KPIs and perform digital workforce performance reviews as you would with carbon-based talent.
- Pre-plan maintenance for your digital workforce as you pre-plan PTOs for your carbon-based workforce which includes the plan for when a bot is ‘out sick.’
- Manage your attended and unattended digital workforce as you manage your on-premises and outsourced carbon-based talent respectively
- Carbon-based talent inherently works towards ROI. Bots need consistent maintenance, planning, controls and review to ensure they remain in-line to deliver ROI.
