23 & You: SSOW’s 23rd edition showcases intelligent automation

SSOW March 11 - 14, 2019: Orlando, FL

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Seth Adler

Shared Services and Outsourcing week has been running for nearly a quarter of a century. Register now.

The 23rd edition is right around the corner. With over 125 speakers, a tremendous amount of knowledge will be shared. There are a few sessions in particular that caught the AI & Intelligent Automation Network’s eye.

Putting the magic into intelligent automation

In the summer of 1955, Disneyland opened with a copious amount of automatronic characters. The bleeding-edge of technology at the time, these characters interacted with carbon-based life forms to create a whole new world of entertainment. These characters were most notable in the “It’s A Small World” ride.

Fast-forward nearly 65 years to 1:55pm on March 13th in Orlando (the home of Disney World) where Dan Barton from Disney Financial System will provide the latest on Disney Automation. The back of the house is the focus where Barton reveals how the enterprise is leveraging AI to develop Disney’s next reality.

1:55 pm - 2:35 pm Plenary: The Not-So-Small World of Disney Automation

Dan Barton - Senior Manager, Disney Financial Systems 

Dan Barton

Senior Manager 
Disney Financial Systems



Building, Scaling, Managing Intelligent Automation

The World Bank Group’s Kenny Cheung delivers back-to-back track sessions later that afternoon. At 3:35pm, Kenny dives in on not only building but also scaling up or CoE. As Chief of Procurement, Cheung brings what promises to be valuable insight into ensuring that your outlay for technology and services pay off for your enterprise.

Cheung then dives into the fact that bots do have sick days. Would that it were so simple that you code the bot and everything was forever optimal. You change processes, your talent changes practices and sometimes technology simply doesn’t perform as expected. That’s just the beginning of the list of myriad issues that could affect your enterprise intelligent automation. Cheung brings you through how to manage your way out of crisis when your bot does eventually in fact go down.

3:35 pm - 4:15 pm Building & Scaling-Up Your Bot CoE

Kenny Cheung - Chief of ProcurementThe World Bank Group 

4:20 pm - 5:00 pm Bot Down! Developing & Implementing Your Crisis Management Strategy

Kenny Cheung - Chief of ProcurementThe World Bank Group 

Kenny Cheung

Chief of Procurement 
The World Bank Group



Top-level intelligent automation lessons learned

March 14th finds American Express, Darden Restaurants and Blue Prism Unleashing IA Across the Industry. The panel discovers maturation of technology, leveraging solutions effectively and governing thoughtfully.

Strategy, insight and demystification are promised in a session that feels like it will touch on the umbrella issue of digital transformation.

 9:30 am - 10:00 am Panel: Unleashing Intelligent Automation Across the Industry

Matt Parsons - Enterprise RPA Practice Director Blue Prism 
John Standring - SVP & GM Global Servicing OperationsAmerican Express 
Bill Hemmerly - RPA LeadDarden Restaurants 

John Standring

SVP & GM Global Servicing Operations 
American Express


Bill Hemmerly

RPA Lead 
Darden Restaurants


Matt Parsons

Enterprise RPA Practice Director 
Blue Prism


Register now for the 23rd Annual SSOW.