Discover the essential ingredient for a continuous automation framework

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Sudhir Sen
05/14/2018

In the first of this series, Sudhir Sen, products head of JiffyRPA, explains Option3’s Automate, Analyze, Accelerate method to implement a continuous automation framework through Cognitive RPA

Cognitive RPA is the essential ingredient for a continuous automation framework. Photo by Tom Hermans on Unsplash.

How do you automate more with less?

Common approaches to automation mostly lead to automating for the sake of automation. It was all about reducing time and manual effort while speeding up the process. But where does it tie in with the business objectives and goals of an organization? Most automation solutions were approached from a short-term solution angle, a somewhat tactical necessity. In doing so, they were failing to leverage the actual improvements to be brought about in business. We proved through our customers how it could be a strategic asset. Jiffy’s cognitive capabilities allowed them to get more out of automation with very little effort. Automating complicated process that were previously considered as too ineffective to be automated became a possibility—with self-learning cognitive bots that could apply machine learning and artificial intelligence along with natural language processing. It resulted in being able to capture unstructured data, deeper understanding of processes being automated and the ability to take human-like decisions.

Intelligent automation

Rather than spending large volumes on bot licenses, and investing in complicated infrastructure to run the bots, we also concentrated on the ability to scale according to the load requirements where the bot is smart enough to understand by itself how to operate without affecting the end result. The cognitive capabilities also afforded our customers to reduce manual intervention that came out of rule-based automation—where each change or exception in the process required manual effort to give more training data to the bot. Another challenge in automation was the need to draw custom frameworks based on the industry or the domain or the vertical. This meant most automation tools were never really cut out to be applied seamlessly across any workflow. By providing domain-specific components, the Jiffy platform could be readily leveraged across any domains—Finance and Accounting, Human Resources, IT Services, Business Process Management and more. It eased a major pain point for businesses looking to automate multiple processes across different verticals.