[VIDEO] Smart, Fast and Powerful: The Citrus Health Network's Automation Evolution

As one of only six Federally Qualified Health Centers in Miami-Dade County and the City of Hialeah, Citrus Health Network provides vital services to an often underserved community. When the COVID-19 pandemic hit they found themselves in a seemingly impossible situation: how could they continue serving patients while also protecting the health and wellbeing of their workforce?

The answer was, of course, telemedicine. However, though virtual health services enabled them to provide healthcare remotely, it also came with a number of unique challenges especially when it came to finance and accounting processes. Billing, accounts payable, maintaining internal controls, revenue recognition and so on becomes much more difficult and complex in remote environment. 

This is when the lightbulb turned on for CFO of Citrus Health Network, Mohamed Ghalayini. The time had come to automate and optimize redundant, non-value-add processes. 

In this exclusive interview, Ghalayini walks our EOC, Seth Adler, through Citrus Health Network’s digital transformation from inception to optimization. WATCH NOW to hear first-hand how Citrus Health Network: 

• Created and implemented a roadmap for re-engineering business processes with AI-powered automation 
• Leveraged automation to augment its human workforce by redirecting focus away from administrative tasks and towards quality of work
• Successfully automated and transformed complex business processes with limited resources, time and funding
• Fortified business/IT alignment and fostered cross-functional collaboration 
• Partnered with low-code, automation solution provider, Techforce.AI, to build a scalable, secure and highly efficient “e-workforce”
• Is expanding its automation footprint and evolving towards the next phase of its long-term digital transformation