AiiA November roundup on: Process

Thought provoking pieces on what affects you

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Seth Adler

As 2019 wraps up, this November roundup includes articles, case studies, podcasts, and an e-book covering the processes of the future.


Top 10 strategic technology trends for 2020

2020 is almost upon us, and it is a good opportunity to start thinking ahead now before the year changes. 

Strategic technology trends have the potential both to create opportunity and to drive significant disruption. Enterprise architecture and technology innovation leaders must evaluate these top strategic technology trends to determine how combinations of trends can plot the roadmap for 2020.

Gartner's report, Top 10 strategic technology trends for 2020, offers insights for process professionals covering such topics as: 

  • Artificial intelligence (AI), a foundational catalyst for advanced process automation and human augmentation and engagement;
  • Why enterprise architecture and technology innovation leaders must build an overarching view across functional and process silos and exploit a complementary set of tools including RPA, iBPMS, DTO, application development, and AI domains that guide how the tools are used and the systems they create are integrated;
  • How to confront issues in privacy, digital ethics and security challenges generated by AI, the Internet of Things (IoT)/edge, and other evolving technologies that will become critical to maintain trust and avoid legal entanglements. 

Click here to download Gartner's Top 10 strategic technology trends for 2020


[PODCAST] Getting the most out of AI and RPA in financial management

We spoke to Henrik Hanasand, senior advisor at Direktoratet for økonomistyring (DFØ), a Norwegian Government Agency and shared service center for payroll and accountants. Hanasand discussed his enterprise’s robotic evolution starting with a proof of concept, consulting, and implementation. Still, finding the right RPA solution involved some trial and error.

After relying too heavily on consultants, Hanasand decided to search internally for talent. It worked. Their new approach to a holistic IT solution has given them the flexibility to look at AI more broadly and future-proof their organization. Seniorrådgiver has made a concerted effort to continue the path forward technologically, and it’s paying off. Listen to the full conversation to learn more.


[CASE STUDY] Social services enhanced by digital workflow

Customer feedback is music to the ears of any business. FlowForma loves to share stories which give readers an insight into the challenges and outcomes experienced by organizations on their digital transformation journey.

In this article, Conor McGrath shares how one of New Zealand's largest community-based health and social services providers, Tui Ora, digitized and enhanced its existing business processes using the cost-effective FlowForma Process Automation tool.


The augmented human reality defining the future of process

The rise of the augmented human is inevitable and we are on the “cusp” of a human revolution. That is the view of Simon Raik-Allen, the chief technology officer at business software firm MYOB.

The PEX Network explores this idea further in this article. They delve into the wide array of possibilities these technologies will bring to process excellence, through a combination of biological and technological melding.


[E-BOOK] Why choose low-code workflow platforms over point solutions

A one-size-fits-all, point solution approach to business software does not work for companies that have unique processes or evolving operations. Off-the-shelf software solutions will often solve single process pain points within an organization, but are ineffective when the problems involve multiple departments and multiple workflows.

Enterprises are increasingly demanding that solutions fit the business, rather than changing the business to fit the solution.

In this free e-book, you will learn: 

  • The three truths about why buying point solutions are a false economy.
  • How you can create business-led, IT-approved custom applications.
  • How Russell Pacific Construction Services developed a successful working application in eight weeks, from kick-off to the first pilot project.


How APAC companies can get their employees on board with RPA

The RPA market in APAC will be worth $2.8bn by 2021, according to a report by PWC, which would represent growth of 203 per cent from 2017 and marks out the region as the fastest growing market for the technology. Despite this growth, however, there remain lingering fears of RPA technology prevalent among APAC companies. What this article covers:

  • Getting on board as APAC grows
  • RPA is distinguished from human workers, has different skill sets and is not the competition
  • Employees should not see RPA as a threat