Australia Post Optimizes Accounting Workflows

Through extensive proofs of concept as well as successful (and unsuccessful) roll outs, global corporate enterprise has collectively learned the keys to setting out on a successful digital transformation journey.

Communication

Ensuring all team members have a short-term and long-term view of the enterprise vision as well as how that vision effects them personally

Education

When new technology is adopted, ensuring all team members understand the new tech and gain appropriate certifications if/when necessary

Identification

Once the team is ready to go, discovering the best processes to automate is key. There's a lot more here as we've discussed elsewhere across AIIA and the IQPC Digital universe.

Measurement leading to scale

Measurement of key metrics of your intelligent automation journey leads to the ability to scale across the enterprise.

Australia Post Case Study

Through Intelligent Automation, Australia Post restructured workflows, foster a culture of innovation and efficiency, providing team members the ability to reinvest time towards improving the experiences of customers all while saving 18K hours annually and reducing cost by 15%.

“Leveraging RPA, our team members were able to identify new ways to automate and scale, contributing to the growth and productivity of the entire department.” — Steven Morris, Head of Accounting Services, Australia Post